Dispute resolution

Consumers may submit any complaints to the EU's online dispute resolution platform:
https://ec.europa.eu/odr.

Attention is explicitly drawn to the fact that neither Novogenia Marketing GmbH nor the companies Novogenia GmbH and DNA Plus - Zentrum für Humangenetik GmbH participate in this voluntary dispute resolution procedure.

For all companies, Austrian law is expressly and exclusively applicable; the jurisdiction of the competent courts of the city of Salzburg (Austria) is agreed without exception, with the explicit exclusion of any reference norms and any arbitrage.